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general:security [2017/07/19 18:25] ranchadmin |
general:security [2017/07/20 16:12] ranchadmin |
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| ====== Security & confidentiality ====== | ====== Security & confidentiality ====== | ||
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| **For maximum security reasons, the ftp secure accounts are project-based and not user-based.** | **For maximum security reasons, the ftp secure accounts are project-based and not user-based.** | ||
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| - | It means that you will get a different user account and password for each project you submit. These accounts are temporary: <wrap hi>after 10 days, they expire automatically</wrap>. So you have ten days to download your files after you receive the e-mail notification that your project has been rendered. If you do not receive our e-mails for whatever reason (spam filter, technical problem, etc.), you can get all the information relative to your project - including the download info - by logging in on the RANCH site, going to “My Projects”, and clicking on the ID number or the name of the project. | + | \\ |
| + | It means that you will get a different user account and password for each project you submit. | ||
| + | |||
| + | **These accounts are temporary:** <wrap hi>after 10 days, they expire automatically</wrap>. So you have ten days to download your files after you receive the e-mail notification that your project has been rendered. If you do not receive our e-mails for whatever reason (spam filter, technical problem, etc.), you can get all the information relative to your project - including the download info - by logging in on the RANCH site, going to “My Projects”, and clicking on the ID number or the name of the project. | ||
| When the project temporary account expires, all the files in it are destroyed. Of course, only this temporary account expires, not your registered customer account, which is permanent. | When the project temporary account expires, all the files in it are destroyed. Of course, only this temporary account expires, not your registered customer account, which is permanent. | ||
| <WRAP center round important 80%> | <WRAP center round important 80%> | ||
| - | We respect and recognize how vital the importance of copyright, security and confidentiality is to our customers. We therefore guarantee/assure you that your work remains just that - YOUR work. We do not keep ANY files related to your projects, and keep only a record of your project usage in your account information. And as the RANCH is entirely automated, we do not even look at your scenes - unless of course a technical problem requires an intervention. | + | **We respect and recognize how vital the importance of copyright, security and confidentiality is to our customers**. We therefore guarantee/assure you that **your work remains just that - YOUR work**. We do not keep ANY files related to your projects, and keep only a record of your project usage in your account information. And as the RANCH is entirely automated, we do not even look at your scenes - unless of course a technical problem requires an intervention. |
| + | We can also sign a NDA (non disclosure agreement) if you need one. Do not hesitate to [[https://www.ranchcomputing.com/en/support/contact-us | contact us]] should you have any questions. | ||
| </WRAP> | </WRAP> | ||