Our priority system sorts the projects in the waiting list. You can clearly see details of your projects in it, but projects which belong to other customers have their names and details hidden for confidentiality reasons.
The time before a project is taken over depends on:
As long as your project is in the waiting list and is not the currently rendered project, you can increase its priority level to move it higher in the queue, or remove the project from the queue.
How to choose a priority?